The candidate experience has to improve
DMCG Global's Co-Founder Justin McGuire discusses how the candidate experience needs to improve and how to do it...
I can and do stick up for the industry lots, we have a big impact on people's lives.
That said, one area that I hear about and think recruiters can improve - 'The Candidate Experience'
I am not saying I’m a recruiting guru (I'm sure competitors of mine will sing from the hilltops saying so) but I have done this a few years, so here is what we need to do to improve the experience.
The biggest criticism I have heard about recruiters is this. My own agency has been guilty of it. The goal of any recruiter has to be to respond.
Not in the office reception, or on a call. Be respectful and don't make people wait.
We are often poor at managing expectations. Be real, if you think it's going to be hard to place them, that it might take 6 months or that you aren't the expert, make that clear.
Just do it.
Don't be a coward, don't be selfish and don't leave people hanging.
Be slow to understand what the candidate wants and thinks. You already know what you want and think, but listen to the candidate.
Offer advice, encouragement and show respect to people.
I want to share with you some feedback on how a recent candidate aced the question 'tell us what you know about our company?'.To give some context, he was interviewing for a marketing manager position for a construction firm.This is how he prepare...More info