Digital marketing interview questions and the answers to ace the interview
From social media to SEO, email marketing to PPC, we share the digital marketing interview questions and answers you need to know!
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Preparing for a digital marketing interview can be a daunting task, especially as it is a discipline in constant evolution with new technologies, platforms, and algorithms making the role of the digital marketer both exciting and dynamic. So what digital marketing interview questions should you prepare for, and more importantly, how do you answer? From social media to SEO, email marketing to PPC, we explore the specific digital marketing interview questions that will help you ace the interview and land you your next marketing role.
If you’re hiring for your next digital marketer, hopefully, some of the digital marketing interview questions below will help you streamline your hiring process, allowing you to benchmark candidates and ensure you uncover the specific strengths and capabilities you need as you expand your team.
Social media marketers manage a company’s social media channels to engage customers and promote their brand, whilst contributing to the wider digital footprint and channel strategy. Interviewers will be looking to assess candidates' creativity, ability to stay up to date with social media trends, communication skills, and the ability to work alone or as part of a team.
Which channels were most effective in your past roles? What made them successful?
Good answers will give clear examples that showcase your knowledge of social media channels, which ones were most effective at reaching your target audience and generating results, and why.
What metrics should a company use to measure social media success?
Your answer should show your understanding of the metrics used to measure success, the tools used to collect this data, and how they differentiate based on the channels used.
How do you deal with negative comments or a brand crisis?
Give clear examples of how you have responded in the past to negative comments or feedback given by customers on the social media marketing channels you have used and the steps you would take to mitigate a wider brand crisis. Your answers will showcase your communication skills and ability to work under pressure.
What effective social media content have you seen recently? What made it innovative or exciting?
This question is gauging your passion for the industry and whether you are up-to-date with changes and trends in the industry, why this content is innovative and what makes it successful.
Email marketing requires creativity, strong organisational and communication skills, and an understanding of different forms of email marketing strategy and the KPIs and metrics you will use to measure the success of each.
Describe an email campaign you worked on that achieved success.
Give a clear example from beginning to end of a successful campaign covering specifics such as tone, the imagery used, etc. This will show that you have an in-depth knowledge of the processes involved, how results are measured and presented as well as what made the campaign a success. This question is also assessing your ability to communicate clearly and concisely.
What metrics do you use to measure a successful email marketing campaign?
Again, be specific in your examples. Cover the basics such as open rates, click-through rates, and conversion rates as well as more advanced metrics. Strong answers will include examples of how you have applied lessons from past campaigns going forward and if possible how you have affected change in a key performance indicator.
How do you manage deliverability problems in your campaigns?
Good answers will show an understanding of problems encountered, an understanding of the use of security standards, and how sender reputation influences deliverability. Give examples of how you have used analytics to diagnose problems and how you solved those problems in previous campaigns.
How do you utilise different types of emails as part of the customer life cycle?
Explain how you have developed a strategy in a past campaign that has followed a customer from onboarding to a win-back scenario and how different types of email – triggered, transactional, promotional, etc. – can be used within this cycle. Excellent answers will also show an understanding of segmentation within a customer base. Show that your strategy includes parallel customer journeys and takes into account demographics within a customer base.
Digital marketing managers need to be able to lead from the front, have an in-depth knowledge of current digital marketing tools and strategies, and be able to take projects from conception to execution and analyse results after campaigns have ended. Interview questions will be looking for leadership, organisation, and creative skills as well as strong interpersonal communication skills.
How would you go about creating a digital marketing campaign from start to finish?
Communicate your strategy for creating a campaign using an example from your previous role. Describe what steps you took to prepare, such as understanding your product and target audience, market research, how you determined which content to use and which channels to place it, what metrics you used to measure success, and any tweaks and course corrections that came out of these results.
How do you stay up to date on the industry? What are your favourite emerging trends?
Share what resources you use to keep up to date with information and trends in the industry. Make sure to use credible sources. Discuss emerging trends, what you like about them, and how you would use them in your marketing. Interviews are looking for passion, an interest in learning, and an ability to see how emerging trends can be used in your work.
What kinds of content, tools, and strategies do you have experience deploying in a digital marketing campaign?
There is a vast range of tools and strategies available for digital marketers. Try to tailor your answer based on the job description, the company you are applying to, and your own experience. For example, if the role requires scheduling large amounts of content across multiple channels make sure your answer includes references to the scheduling software you use.
Describe a campaign that you have worked on which was unsuccessful. Why did it go wrong and how did you react?
Explain clearly how the campaign went wrong, what you learned from the experience, and how you took steps to prevent it from happening in future campaigns. The question is looking to understand how you deal with failure and how, as a manager, you can take responsibility for the setbacks, problem solve, and move forward.
Ecommerce requires content marketing skills, an understanding of the tools used to collect and analyse data, and a grasp of the fundamentals of other marketing techniques that can be used to drive eCommerce traffic and increase sales.
Describe a successful eCommerce project you have been involved in. What lessons did you learn from the experience?
Give a specific example of a recent project that you have been involved in, explain your role, the steps taken in the project, why it was successful, and what key performance indicators you used to measure that success. Were there any complications or setbacks and how did you handle them? What did you learn from the experience and how have you applied that knowledge going forward?
What metrics do you use to measure success? How do you use analytics to drive sales?
Give specific examples of the metrics that you would expect to measure on a day-to-day basis, how you would interpret results and how you would leverage different techniques to build on these results to drive sales and revenue.
Do you think traditional marketing methods have a place within an eCommerce business?
Strong answers should show how you can mix both traditional and modern marketing practices to develop a well-rounded strategy. Interviewers will be looking for candidates that have a strong understanding of both methods. Give an example of a project in which you used both, perhaps to meet different segments of your customer base.
Describe a leadership challenge you have experienced. How did you resolve the problem?
This question is looking to determine your management style, how you will mesh with company culture and how you deal with problems and disappointment. Give a clear example of a management challenge, such as moving to remote working, or giving critical feedback, explain the steps you took to mitigate the problem and if you were successful. What did you learn from the experience?
Interviewers will be looking for SEO candidates with solid technical skills but they also require excellent spoken and written communication skills and knowledge of data collection and analytics.
Which SEO analytics do you feel are under-utilised? What advantages do they bring?
Answer this question based on your own experience and the tools that you have used. Are there features that are little known? Do people tend to focus on small metrics and forget the large picture presented? Good answers show the depth of your understanding of the field and the impact of analytics on changes in strategy.
What are the most important factors when approaching keyword research?
Your answer will give the interviewer an understanding of how you conduct keyword research. Describe your process, the tools you use, the potential problems keyword research can mitigate, and the factors you take into consideration such as phrase length, search volume, and competitiveness when researching keywords.
What metrics do you measure and report on to show SEO progress?
This is another technical question designed to assess your knowledge. Describe the common metrics you use to measure results, the tools and techniques you utilise, and how you use those metrics to design and implement strategic changes.
How would you persuade a colleague or manager with a non-SEO background to take on board your recommendations?
This question assesses your ability to convey technical information to non-technical colleagues and management. This is an essential soft skill as you will need to persuade others to take on board SEO recommendations.
As well as solid technical and analytical knowledge, interviewees will be looking for candidates with strong time management skills, excellent written and spoken communication skills, and those with the ability to adapt to challenges at short notice.
Describe your strategy for optimising and scaling a campaign?
Think about specifics here. They are looking for answers that show an understanding of their company, product, and target market. Talk about the different steps you would take when planning and executing a campaign for the company you are interviewing for.
What tools and metrics do you use to measure PPC success?
Describe the distinct metrics that are useful when measuring the success of a PPC campaign, for example, click-through rate, conversion rate, etc., and the best tools in your experience to measure these metrics. If there are specific tools that are helpful for channels they currently use, such as Pixel Helper for Facebook, then be sure to mention these as well.
How do you stay up to date with trends in PPC and marketing?
Interviewers are looking for passionate candidates with an interest in developing their skills and their professional development. Good answers will give examples of industry media you follow. Try to strike a balance between a focus on pure data and an interest in the wider role of PPC in the context of a business and its marketing strategy.
What are some common challenges you face delivering PPC campaigns? What steps would you take if results are not meeting expectations?
Answers to this question should give examples of challenges you have faced in your PPC experience. How you dealt with those challenges and what you learned. Good answers will show your ability to work under pressure, how you shifted strategy, and how you reassured clients and stakeholders.
Analytics managers will be logical, have in-depth knowledge of the tools and software required to digest large amounts of data, and can draw useful and relevant conclusions from that data. They’ll also need the communications skills to deliver those results to colleagues, clients, and stakeholders.
What database software have you had experience with? What features do you find useful?
While there are numerous tools available, the interviewer isn't necessarily looking for a specific platform experience, but rather determining your understanding of technology tools, use cases and approach to their application.
What statistical analysis tools do you have experience using? How have you used them in your previous roles?
These are both questions designed to assess your technical experience and understanding. Be sure to mention tools you have used, especially if they are mentioned in the job description, how you have used them and why they are useful.
How do you organise data to track metrics across multiple departments? What kinds of reports do you produce?
This question is measuring technical know-how – what tools are available to you to track metrics across multiple channels or departments – but answers should also show how you have coordinated efforts across different teams, the kinds of reports produced, what they show and how you use those reports to convey information.
How do you ensure your audience understands technical terms when presenting performance metrics?
Measures your communication and interpersonal skills. Are you able to clearly convey large amounts of technical and data-driven information to colleagues and stakeholders and show how the data underpins results and signposts changes in strategy?
Successful marketing teams start with talented individuals who collaborate effectively to drive performance and results. Our global talent consultancy at DMCG Global helps to quickly connect marketing agencies and brands with the right individuals anywhere on the planet. Whether you are looking for marketing professionals or your next role and would like a bespoke, high-quality recruitment service, our expert consultants will be happy to help. Get in touch below to find out more.
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