Customer Success Executive

Customer Success Executive
£28-33K 
Remote working
This is a work from home position but travel to meet clients will be required occasionally.

The role
The ideal candidate will have experience in managing projects within a marketing agency environment from start to finish. You will be able to create a plan of action which will consider a fixed timeline, evaluate risks and work within a budget. You should be an effective communicator and comfortable supporting the team with quotations, proposals and pitches.

Responsibilities

• Responsible for the successful delivery of client projects; to scope, within budget and to timescales agreed
• Using our clients project management tools, ensure all projects are set up to the expected standard and ready for client kick-off
• Lead client kick-off calls
• Co-ordinate the delivery team; develop clear briefs, quality check work
• Manage budgets both internally and with the clients
• Responsible for keeping the clients abreast of project status on a weekly cadence
• Actively identify new project opportunities and potential new contacts within live accounts and work with the Customer Success Manager/Director to bring the opportunity to fruition
• Support the Customer Success Manager/Director with quotations and proposals
• Maintain high levels of customer satisfaction

Experience and skills

• Agency experience is essential
• Awareness of what it takes to deliver marketing deliverables including but not limited to value propositions, marketing collateral, videos, paid media
• Experience in the IT/Telecoms sector
• Experience in partner and channel marketing