Job details
- Location
- Riyadh
- Salary
- SAR 20,000 to 25,000 per month
- Job Type
- Permanent
- Ref
- 1044956
- Posted
- about 3 years ago
Job details
- Location
- Riyadh
- Salary
- SAR 20,000 to 25,000 per month
- Job Type
- Permanent
- Ref
- 1044956
- Posted
- about 3 years ago
DMCG Global is currently seeking for an experienced Technical Consultant with a background of implementation and support in infrastructure, networking and security to join a well-established security software company, based in Riyadh.
The successful candidate should be well versed in technical implementation and support with a solid understanding of complex architecture and application servers (e.g., Apache, Tomcat) and must have a transferable visa.
Responsibilities:
Responsible for technical implementation and upgrades.
Responsible for handling real-time technical queries.
Responsible for handling technical (Implementation / Support) conversations with client’s IT team.
Responsible for understanding and documenting the customer infrastructure.
Understand the processes at customer end as far as technical implementation is concerned.
Be able to achieve understanding of products and gain expertise.
Perform testing of new features before upgrading in the production environment.
Work with the remote support, implementation, and engineering team.
Should be able to handle multiple cases at the same time with varying degrees of severity.
Should be able to provide resolutions on the first interaction with customers.
Perform root cause analysis and debug all issues on server domain, and availability of applications.
Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
Perform testing of new features before upgrading in the production environment.
Perform upgrade of the product in customer environment.
Multitasks and works well in a fast-paced environment.
Update customers on progress of their cases on a regular-basis and adhere to SLA.
Train users in IT systems.
Sharing the daily progress report to the project manager / CSM.
Attitude, Knowledge and Skills
Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation.
Strong knowledge on webserver, application servers (For e.g., Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters.
Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy.
Proactive thinking with “can do” attitude.
A team player with excellent communication skills, both verbal and written.
Analytical mind with problem-solving abilities.
Customer service orientation.
Preferred - Attitude, Knowledge and Skills:
Bachelor’s Degree or Diploma in Computer Science
Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10, Linux)
Knowledge of Mac OS, Mobile devices.
Knowledge of Tomcat/Apache Web Server related issues, issues related to settings in Firewalls/Anti-Virus software and Remote Software Deployment Tools like LANDesk, SCCM and another IT landscape.
Knowledge of AD, log analysis, file and security structure of Windows.
Have a good understanding and working knowledge of Databases like Oracle/MSSQL.
Good understanding of LDAP, J2EE application servers like Apache Tomcat.
Industry certifications like MCSE, MCP, RHEL.
Knowledge of computer security procedures and protocol.
Get in touch now to learn more about this great opportunity!