Job details
- Location
- Riyadh
- Salary
- SAR 20,000 to 25,000 per month
- Job Type
- Permanent
- Ref
- 1044956
- Posted
- about 1 month ago
Job details
- Location
- Riyadh
- Salary
- SAR 20,000 to 25,000 per month
- Job Type
- Permanent
- Ref
- 1044956
- Posted
- about 1 month ago
DMCG Global is currently seeking for an experienced Technical Consultant with a background of implementation and support in infrastructure, networking and security to join a well-established security software company, based in Riyadh.
The successful candidate should be well versed in technical implementation and support with a solid understanding of complex architecture and application servers (e.g., Apache, Tomcat) and must have a transferable visa.
Responsibilities:
The successful candidate should be well versed in technical implementation and support with a solid understanding of complex architecture and application servers (e.g., Apache, Tomcat) and must have a transferable visa.
Responsibilities:
- Responsible for technical implementation and upgrades.
- Responsible for handling real-time technical queries.
- Responsible for handling technical (Implementation / Support) conversations with client’s IT team.
- Responsible for understanding and documenting the customer infrastructure.
- Understand the processes at customer end as far as technical implementation is concerned.
- Be able to achieve understanding of products and gain expertise.
- Perform testing of new features before upgrading in the production environment.
- Work with the remote support, implementation, and engineering team.
- Should be able to handle multiple cases at the same time with varying degrees of severity.
- Should be able to provide resolutions on the first interaction with customers.
- Perform root cause analysis and debug all issues on server domain, and availability of applications.
- Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
- Perform testing of new features before upgrading in the production environment.
- Perform upgrade of the product in customer environment.
- Multitasks and works well in a fast-paced environment.
- Update customers on progress of their cases on a regular-basis and adhere to SLA.
- Train users in IT systems.
- Sharing the daily progress report to the project manager / CSM.
- Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation.
- Strong knowledge on webserver, application servers (For e.g., Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters.
- Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy.
- Proactive thinking with “can do” attitude.
- A team player with excellent communication skills, both verbal and written.
- Analytical mind with problem-solving abilities.
- Customer service orientation.
- Bachelor’s Degree or Diploma in Computer Science
- Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10, Linux)
- Knowledge of Mac OS, Mobile devices.
- Knowledge of Tomcat/Apache Web Server related issues, issues related to settings in Firewalls/Anti-Virus software and Remote Software Deployment Tools like LANDesk, SCCM and another IT landscape.
- Knowledge of AD, log analysis, file and security structure of Windows.
- Have a good understanding and working knowledge of Databases like Oracle/MSSQL.
- Good understanding of LDAP, J2EE application servers like Apache Tomcat.
- Industry certifications like MCSE, MCP, RHEL.
- Knowledge of computer security procedures and protocol.
Get in touch now to learn more about this great opportunity!