Onsite Technical Consultant

DMCG Global is currently seeking for an experienced Technical Consultant with a background of implementation and support in infrastructure, networking and security to join a well-established security software company, based in Riyadh.
 
The successful candidate should be well versed in technical implementation and support with a solid understanding of complex architecture and application servers (e.g., Apache, Tomcat) and must have a transferable visa.
 
Responsibilities:

• Responsible for technical implementation and upgrades.
• Responsible for handling real-time technical queries.
• Responsible for handling technical (Implementation / Support) conversations with client’s IT team.
• Responsible for understanding and documenting the customer infrastructure.
• Understand the processes at customer end as far as technical implementation is concerned.
• Be able to achieve understanding of products and gain expertise.
• Perform testing of new features before upgrading in the production environment.
• Work with the remote support, implementation, and engineering team.
• Should be able to handle multiple cases at the same time with varying degrees of severity.
• Should be able to provide resolutions on the first interaction with customers.
• Perform root cause analysis and debug all issues on server domain, and availability of applications.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Perform testing of new features before upgrading in the production environment.
• Perform upgrade of the product in customer environment.
• Multitasks and works well in a fast-paced environment.
• Update customers on progress of their cases on a regular-basis and adhere to SLA.
• Train users in IT systems.
• Sharing the daily progress report to the project manager / CSM.

Attitude, Knowledge and Skills

• Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation.
• Strong knowledge on webserver, application servers (For e.g., Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters.
• Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy.
• Proactive thinking with “can do” attitude.
• A team player with excellent communication skills, both verbal and written.
• Analytical mind with problem-solving abilities.
• Customer service orientation.

Preferred - Attitude, Knowledge and Skills:

• Bachelor’s Degree or Diploma in Computer Science
• Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10, Linux)
• Knowledge of Mac OS, Mobile devices.
• Knowledge of Tomcat/Apache Web Server related issues, issues related to settings in Firewalls/Anti-Virus software and Remote Software Deployment Tools like LANDesk, SCCM and another IT landscape.
• Knowledge of AD, log analysis, file and security structure of Windows.
• Have a good understanding and working knowledge of Databases like Oracle/MSSQL.
• Good understanding of LDAP, J2EE application servers like Apache Tomcat.
• Industry certifications like MCSE, MCP, RHEL.
• Knowledge of computer security procedures and protocol.