Job details

Location
Melbourne
Job Type
Permanent
Ref
1262757
Posted
5 days ago

Job details

Location
Melbourne
Job Type
Permanent
Ref
1262757
Posted
5 days ago
The Opportunity.
DMCG Global are proud to have partnered up with one of WA’s leading MSP while they transition from SME projects primarily in the infrastructure space to larger enterprise projects and targeting more security centric pieces of work moving forward.
  
Following some significant wins with interesting enterprise projects in the pipeline, our client is seeking Senior Network Engineers to grow their professional services team.
  
Our client’s environment would suit candidates who have a natural ability to break down complex technical faults, technologically up to date with new & current solutions all while being customer focused & delivering the best result to the end customer.

Although our client is based in Perth, we are happy to consider candidates across Australia to work remotely. 

The Role.
Reporting directly to the Technical Services Manager, this opportunity will see you be responsible for technical pre-sales, solutions design, and delivery of day-to-day network support. This role is ideal if you’d love to remain technically proficient while progressing to a Solutions Architect at an enterprise level.

About You.
  • 5+ years of relevant technical support experience and or experience in a solutions design role within an MSP environment.
  • Advanced routing and switching experience, firewall technologies, SD-WAN, wireless & IP telephony including contact centre.
  • Relevant industry technical certifications in Cisco products (Palo Alto, HPE Aruba & Mitel certifications) highly desired.
  • Naturally curious & inquisitive with strong analytical skills to be able to resolve issues – oft reverse engineering issues in a high environment.
  • Advanced troubleshooting and problem-solving skills with the ability to maintain a strong customer focus and remain calm under pressure.
  • Experience in mentoring of technical team members.
  • Demonstrated ability to develop, document, implement and continually evolve operating policies, processes and procedures.
If you’re interested in this wonderful opportunity or would simply like to learn more – don’t hesitate to reach out now to Marcus | marcus.ooi@dmcgglobal.com for a confidential discussion.