Social Media & Community Manager

Global consumer-focused fin-tech company is looking for a social media and community manager to manage and grow organic social media channels and communities. Developing and delivering social content and grassroots community activity and analysing and reporting the performance generated by the activity.
  
In this role, you will help achieve business goals by delivering community engagement and social strategy.
  
The role…

• Management and execution of social media strategy.
• Oversee the curation of social media channels across regions and languages.
• Use Twitter, Facebook, Instagram, and other social network platforms to respond and engage with customers, consumers, working closely with customer service and community management teams.
• Create and deliver professional, engaging organic social content to drive consumer engagement and augment digital presence.
• Manage approval and publication process including copy, images, and video.
• Manage a team of social media professionals.
• Analyse social performance and trends through regular social listening and customer grievances to drive, shape, and protect their digital reputation.
• Be their social media’s quality control.

  
The person…

• 5+ years of experience managing organic social media campaigns across all channels.
• Experience of social listening
• A background in creating considerate and sensitive engaging content
• Previous experience of line management
• Happy to collaborate with teams across the globe and timelines.

  
Fantastic opportunity to join a people-first company, work across the global stage engaging with audiences across multiple platforms.
  
This office for this company is based in London, therefore you must be eligible to work in the UK without sponsorship from the employer